Refund policy

Last updated: 08/06/2026

We want you to feel confident ordering from NS Furniture. Please review this policy before making a purchase, particularly because our furniture is shipped internationally from China.

Return Period

You may request a return within 7 calendar days after delivery.

To qualify for a change-of-mind return, the item must be:

· Unused and undamaged

· Unassembled, where applicable

· In its original condition

· In its complete original packaging

· Accompanied by all parts, accessories and instructions

Returns sent without prior authorization may be refused.

How to Request a Return

Email nsorder@nsfurniture.net with:

· Your name and order number

· The item you wish to return

· The reason for the return

· Clear photographs of the item and packaging

If approved, we will provide the designated return address and return instructions.

Please do not send returns to an address shown on the original shipping label unless our customer service team instructs you to do so.

Change-of-Mind Returns

NS Furniture does not currently operate overseas return warehouses. Approved change-of-mind returns must therefore be shipped to our designated address in China.

The customer is responsible for:

· Arranging return transportation

· The full return shipping cost

· Applicable customs or handling charges

· Ensuring that the item reaches us safely

Original shipping charges are non-refundable. We strongly recommend using an insured, trackable freight service.

International furniture returns can be expensive. Please review dimensions, materials, colors and access requirements carefully before ordering.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival and contact us within seven days if it is damaged, defective, incomplete or incorrect.

Include your order number and clear photographs or videos showing:

· The affected product

· The specific damage or defect

· The external and internal packaging

· The shipping label

Keep the product and all packaging until the claim has been resolved.

For verified product or shipping issues, NS Furniture will cover the appropriate resolution. Depending on the nature of the issue, we may offer:

· Replacement parts

· Repair or reimbursement of an approved local repair

· A replacement product

· A reasonable partial refund

· A full refund

We will consider the safest and most practical solution for each case. This section does not limit rights available under applicable consumer law.

Natural Materials and Color Variations

Variations in wood grain, knots, stone pattern, linen texture, color and finish are natural characteristics and are not normally considered defects.

Colors may also appear different because of lighting, screen settings and production batches. Product dimensions may vary slightly because of manufacturing methods and unit conversion.

Non-Returnable Items

Unless required by applicable law, the following items are not eligible for change-of-mind returns:

· Customized or made-to-order products

· Items marked “Final Sale” or “Non-Returnable”

· Assembled, installed, altered or used products

· Items damaged after delivery

· Items without their original packaging

· Gift cards

Defective or incorrectly supplied items remain covered by applicable consumer rights.

Cancellations

Contact us as soon as possible if you need to cancel an order.

Orders may be cancelled before production or fulfillment begins. Once production, packing or shipment has started, cancellation may no longer be possible or may be subject to costs already incurred.

Customized and made-to-order products cannot normally be cancelled once production has begun.

Refund Processing

After an approved return arrives, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact nsorder@nsfurniture.net.

Exchanges

We do not currently offer direct international exchanges. Where appropriate, we may process an eligible return and ask you to place a new order.

Contact

NS Furniture
Email:nsorder@nsfurniture.net
Return address: Provided after return authorization
Business address: B4-2D1, No.388 Bansongyuan Road, Huangpu District, Shanghai, China 200011