Shipping & Delivery

Last updated: 29/07/2026

SHIPPING POLICY

NS Furniture products are made to order in our factory in China and delivered to customers in the United States, Germany, France, the Netherlands, Belgium, Austria and Spain.

Before payment, we provide a personalised DDP shipping quote confirming the applicable freight, import duties, taxes and estimated delivery timing for your delivery address.

Production window

Most made-to-order furniture requires approximately 45–60 days for production before dispatch. Ready-stock items may ship sooner. Where applicable, the confirmed production timing will be stated in your personalised quote or order confirmation.

Freight, customs and final delivery

Bulky furniture is generally transported by sea freight from China to a regional destination hub, followed by road transport for the final delivery.

Your personalised DDP quote will confirm the freight charge, applicable import duties and taxes, delivery method, and the estimated timing for your address before payment. Standard kerbside delivery is normally included unless otherwise stated. Room-of-choice and two-person delivery may be available in selected areas on request and may involve an additional charge.

Estimated delivery times after dispatch

The following transit times are indicative and begin after the order has been dispatched from our facility:

• United States: approximately 20–35 business days  
• Germany, France, Netherlands, Belgium and Austria: approximately 25–40 business days  
• Spain: approximately 30–45 business days  

Transit times can vary because of vessel schedules, port congestion, customs clearance, weather conditions, carrier capacity and the final delivery location. The delivery estimate shown in your personalised quote or order confirmation takes precedence.

Receiving your order and damage claims

Please inspect your delivery when it arrives. If you identify visible damage, please record it on the delivery receipt where possible and contact us within 48 hours of delivery with clear photographs of the packaging, labels and affected item.

We will review the claim and, where appropriate, arrange a repair, replacement part, replacement or another suitable resolution. Please retain the original packaging until the item has been inspected and the claim has been resolved.

Contact

For shipping enquiries, please contact:
nsorder@nsfurniture.net